On Google

Well the fact of the matter is Surfulater is barely visible on Google (apart from paid ads). So I’ve been been doing some research to try and see how we can rectify this sad state of affairs. It is pretty obvious that if folks can’t easily find Surfulater when they do a Google search, then the chances of them becoming a customer are pretty slim. Continue reading “On Google”

Knowledge Lost

Two articles caught my eye in last weeks Melbourne Age IT section. The first was about two Californian business men who are setting up cruise ships 5.3km of the coast of Los Angeles where they will employ 600 software developers per ship and have them working 12 hour shifts, 7 days a week. These foreign workers will be classed as seamen and be able to come ashore without requiring visa’s. The ships will cost $US10M a piece to fit out. At first I thought this had to be an April fools day joke, but apparently they are very serious about this. One has to wonder where we are heading with such goings on. I guess the ships aren’t heading anywhere and what about the workers?

The second article was about the large numbers of qualified IT staff that have been let go from Australian companies in the last 3 or so years in the name of downsizing. It seems that these companies are now realizing that they’ve lost a vast amount of knowledge from this process, knowledge that will be quite costly to recover, assuming of course that it can be. This also ties in with offshore development (and on cruise ships) and makes me wonder whether all of the valuable information that is built up off-shore can be transferred back to its owners, or do they write that off in exchange for the money they save using off-shore development.

As far as I’m concerned building and retaining knowledge and the intellectual property that flows from that is fundamental to the long term success of any business. It’s what gives us the edge.

Managing Knowledge Pt 1

I spend a reasonable amount of time reading about and looking at Knowledge Management (KM) style software. Lots of different types of programs can be used or abused into performing knowledge management tasks. These range from storing bits and pieces of information in Word Documents or text files (or PDF files!), to Outliners and Notepads with Trees to structure and categorize information, to ever more complex programs that morph trees and display them as graphs, or in other visually exciting and sometimes useful ways. For example programs like Grokster use circles within circles where you drill down deeper and deeper to see things of interest. (Surfulater customers who visit the forums will have seen threads about this there.) The higher end knowledge management tools tend to be quite complex and expensive beasts indeed. Continue reading “Managing Knowledge Pt 1”