I’ve collected some great stories from Surfulater usersÂ recently and with their permission I’d like to share some with you.
It has been a while since Iâ€™ve emailed you about your product but I just want to say that it has been over two years since I purchased Surfulater and I find myself using it for everything from research for work and graduate school papers, to my kids homework assignments, to keeping recipes, tracking travel information,etc. I do a lot of purchasing on the internet and I use it for those tasks also.Â For school research I use it to track the results from my first line of investigation, eventually transferring some of the information into EndNote once I have made my final bibliographic selection.
I have a very short list of software products that I recommend to colleagues, friends, and family and Surfulater is always on my list.
Great productâ€¦still going strong!
Why I bought the program: In the late 1960s, I took photographs for a Chrysler Motors comic book in which my parents had the only speaking parts. I still have an old, mouse-chewed copy of that comic book; the comic was published on the Internet two years ago, but taken down after only a month on-line. I wish I’d made a copy.
Finally, I hope Surfulater can help me to organize some of the mess of Internet
pages and illustrations I already have stored on my computer. This is something
I need more than a web spider or another note-taker.
I thought I’d let you know that the reason I decided to purchase Surfulater after weeks of researching and testing different type of Web research management tools is because of your courteous and fast response to all my questions (not so common to see great customer service these days especially I wasn’t even a customer yet) and also the features that I was looking for in tool like this seem to be missing from the others (there were a few things also missing from Surfulater, but I’ll mention them later).Â I literally have tried or looked at all the similar software out there.Â I’ve tried Onfolio, NetSnippets (which has stopped their development), Web Research Professional (it came down to this one and Surfulater), Evernote, General Knowledge Base, iMiser, Furl, and quite a few other ones.Â
Another big reason that I decided to purchase Surfulater is also because that you seem very open to the input to your customers’ suggestions and endeavor to improve the product.Â The active and continual development of this software convinces me that this software will continue to get better.
I’ve always encouraged users of our software to tell us what they honestly think about what we’ve delivered so far and where we are heading and I’m very pleased that quite a few do. At the same time there are many folks we never hear from, whichÂ may be a good thing or then again, may not be. It’s just as, if not more important, to be told anyÂ bad news, so we can ensure we address issues in theÂ best way possible. Our support forums along with e-mail provideÂ effective means to have these conversations.
If you’ve been holding back, reluctant to contact us why don’t you go and do it now. If we never hear from you, how can we meet your needs.